Tech Ops Analyst I

JOB SUMMARY:

PrimeRx/Micro Merchant Systems is seeking a skilled TechOps Analyst to join our team. In this role, you will be responsible for providing technical and product support, overseeing project management, and facilitating seamless third-party integrations. You will report to the TechOps Manager and receive assignments through Salesforce Cases and Projects, or directly. Your key responsibilities will include tracking and ensuring the progress of projects and tasks to ensure success.

• Troubleshoot and triage support escalations from various teams.
• Manage REST API and HL7 Vendor Onboardings
• Monitor, vet, and log application defects to maintain system reliability.
• Lead the deployment of various applications and modules, ensuring a smooth rollout
• Create and maintain knowledge base (KB) articles to centralize and document technical solutions
• Oversee and manage assigned projects with third-party vendors and clients.

• Strong Analytical Skills.
• Team player who can also work independently.
• Excellent English verbal and writing skills.
• Excellent time management and prioritization of tasks.
• Must have the ability to adapt swiftly to changing situations and environment. 

• CompTIA A+ Certification or One (1) + Years of Experience in IT/Desktop Support
• High level overview of IT Networking Environment and VPN Tunnel troubleshooting
• Knowledge of RESTFUL API Preferred but not required
• One (1) + Years’ experience of project management.
• One (1) + years’ experience with MS SQL Server or other data tools.
• One (1) + Years’ experience in customer service and CRM ticket management. 

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) company match
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program

About PrimeRx

PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size.  PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care.  With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront.  PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards.  PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.

Explore its potential at primerx.io

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.