Property Maintenance Coordinator Lead (Remote - Real Estate)

Position Overview:

Are you looking for an exciting future where each day is different from the next? A position where you can use your personality and customer-focused mindset to create a flawless experience for tenants (renters) and vendors? 

The Maintenance Coordinator Lead is someone who will communicate directly with tenants, vendors, and Management.  This person will respond to tenants through the company portal, communicate with vendors to schedule maintenance requests, follow up at the start of and the completion of service requests, and communicate directly with Management. This person will also lead a team of other Maintenance Coordinators. We are looking for someone who is customer-service oriented, loves to problem solve, takes initiative, and takes pride in owning projects from start to finish. 

Requirements:

This role will tap into both  Spanish and English backgrounds as you speak with tenants, vendors, business owners, and founders using email, text, and phone. Creating and managing project dashboards with appropriate updates and notes is done daily so you must be a rockstar organizer to get the most accomplished in your day. Last but not least, this role requires someone who is proactive, excited about leading a team, and wants to be a part of something special in building out a company! 

A minimum of 3 years in a customer-facing role, utilizing multitasking skills with a minimum of 1 year in a supervisory role. Knowledge of Project Management software (such as ClickUp, Asana, Monday.com, and Microsoft Project, etc) is a plus.

Roles & Responsibilities

• Takes initiative, leads projects from start to finish, and solves problems on their own.
• Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
• Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener.
• Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc.
• Coordinating and managing work orders with vendors and tenants.
• Comfortable using new technology software and a strong ability to learn different technology platforms. 
• Update the status of repairs in Property Management Software. 
• Answer all emails and acknowledge requests within 24 hours.
• Take initiative to problem solve when needed. 
• Continue to help build out training.
• Assist in training and onboarding new team members.
• Ability to have performance discussions with team members.
• Able to communicate Ownership’s vision and directives to team members.
• Comfortable suggesting ideas, suggestions, and comments to Ownership. 
• Previous property/hotel management is not required but is helpful.
• B1/B2 or higher proficiency in English is required.

Working/Technology Requirements

• This is a remote role. 
• You must use your own computer and have reliable internet.
• Training for all Technology will be completed by the Propertyse Team. 
• Communication will occur through Google Meet/Virtual platform, email, and portal messaging. 

• This is a contract role that does not include benefits. 
• Contracts are completed through Deel and payments are made through Deel in your preferred currency.
• We support US-based companies so US Holidays are observed. 
• Working hours will vary but are typically 9a-6p (with a break)
• Pay: $2.750.000 - $3.000.000 COP / $630 - $700 USD / $12,800 - $14,000 MXN / $650,000 - $710, 000 ARS