Junior Customer Success Specialist

About Proppel

We find and place Top 1% talent in remote roles in US and UK companies to help them grow faster.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel is the place for you.

Our headquarters are in London, UK, and we're looking for top-tier talent to support our clients in the US and the UK.

What We’re Looking For

Our client, a growing SaaS company specializing in social advertising for eCommerce brands, is seeking a Junior Customer Success Specialist to support and nurture client relationships. This role is essential in ensuring a seamless onboarding experience, maintaining strong client communication, and driving long-term success for eCommerce advertisers.

Responsibilities

• Act as the main point of contact for clients, managing communication via Slack, email, and CRM tools.
• Understand customer needs, provide timely responses, and proactively address concerns with clarity and empathy.
• Collaborate with internal teams—design, production, sales, and tech—to ensure smooth execution of client requirements.
• Manage multiple client accounts, track progress, and prioritize key relationships to prevent churn.
• Gain in-depth knowledge of the platform to assist clients with setup, troubleshooting, and optimization.

• Bachelor’s degree and 2-3 years of experience in customer success, account management, or a related field.
• Strong communication skills, with impeccable English grammar and attention to detail.
• Ability to work US hours (EST preferred).
• Proficiency in managing client relationships and handling multiple accounts efficiently.
• Interest in technology and eCommerce, with a proactive and problem-solving mindset.

Nice to Have

• Experience with B2B account management, particularly in the US market.
• Familiarity with Meta Business Manager, Figma, or Canva.
• Working knowledge of social media platforms like Facebook, Twitter, and LinkedIn.
• Basic understanding of SEO principles.

• USD Salary
• 100% Remote Work
• 10 days of Paid Time Off + 10 days of US holidays

Disclaimers

You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

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