Customer Success Lead

Qminder is looking for a sales-focused Customer Success Lead to drive account expansion and upsell efforts as we scale quickly following our $3M seed round. This role is essential to achieving our ambitious growth targets and shaping the future of our Customer Success function.

As the Customer Success Lead, you’ll develop and execute strategies to drive upsell opportunities, drive engagement, and maximize customer retention. Working closely with Sales and Product teams, you’ll ensure alignment on growth initiatives while taking a hands-on approach to managing key accounts to deliver long-term client success.

What You'll Do:

• Develop and execute a Customer Success playbook focused proactively identifying upsell and expansion opportunities, building strong customer relationships, and improving overall lifecycle management.
• Foster long-term partnerships with clients by deeply understanding their business needs, improving product adoption and consistently demonstrating the value of Qminder’s product.
• Partner with Sales and Product teams to align on growth strategies, influence key decisions, and advocate for customer needs.
• Lead and scale our Customer Success function, building processes and systems to support Qminder’s rapid growth.
• Build, mentor, and lead our Customer Success team while staying hands-on with key accounts and initiatives.
• Track, analyze, and report on key KPIs, using data to refine strategies and hit ambitious growth goals.

About You:

• You are a results-oriented professional with a proven track record of driving upsell and account expansion in a B2B SaaS environment.
• You thrive in a fast-paced, growth-focused setting and excel at balancing strategic planning with hands-on execution.
• You have excellent communication skills and are fluent in English.
• Experience with tools like Chartmogul, HubSpot, and Stripe is a plus, along with a deep understanding of SaaS metrics and customer lifecycle management.

Besides all the usual benefits, we will also offer you:

• Cosy team. We don't follow corporate hierarchies. Whether it's junior devs or CEO, you'll always discuss things on equal terms.
• Exciting challenges. You won't be given a manual. Be prepared to make small steps one day, and big leaps the other day.
• Flexible environment. We work on a trust basis. As long as your task list is in check, you get unlimited WFH days and flexible hours.
• Grow with us. We want you to become the best version of yourself. We'll help you sign up for courses, buy books, and visit seminars.
• Reap the rewards. We want you to be at 100% even outside of work. You'll get 7 paid health days, regular wellness checkups, and mental health support.
• Come as you are. Diversity is the spice of life. Be it a diverse background or a different viewpoint, we care about what you bring to the table.