Director, Finance Operations & Invoice to Cash

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 23k clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

Why We Have This Role

Qualtrics is experiencing an exciting period of growth and transformation, creating unique opportunities and challenges for our Finance organization. We are seeking a Director of Finance Operations and Invoice to Cash to partner with our CFO in optimizing finance operations and transforming the Quote to Cash process. This high-impact role will significantly influence the future of Qualtrics and requires strategic thinking, operational expertise, and strong leadership skills.

This role will report directly into the CFO. 

 

How You'll Find Success

• Thrive in a fast-paced, dynamic environment and embrace ambiguity while delivering results.
• Exhibit a strong sense of ownership and initiative, demonstrating a bias for action in decision-making.
• Foster collaboration across finance teams and departments, ensuring alignment with overall business objectives.
• Drive the implementation and execution of strategic initiatives and projects with a focus on excellence and performance measurement.
• Build strong relationships with team members and stakeholders, leveraging exceptional communication and interpersonal skills.

 

How You'll Grow

In this role, you will have the opportunity to:

• Gain visibility and influence at the executive level by collaborating closely with the CFO and other senior leaders.
• Develop a deep understanding of cross-functional finance operations and their impact on overall business growth and profitability.
• Enhance your project management and strategic thinking skills while delivering transformative programs across the organization.
• Cultivate leadership skills by managing diverse teams and driving change initiatives in a high-growth environment.
• Stay updated on industry trends and best practices in finance operations and collections, continuously refining your expertise.

 

Things You'll Do

• Act as a strategic advisor to the CFO, providing insights on financial performance, market trends, and growth opportunities.
• Lead and manage key strategic projects, ensuring timely execution and alignment with corporate objectives.
• Develop and monitor key performance indicators (KPIs) to assess the finance department’s effectiveness and drive continuous improvement.
• Create and present comprehensive reports and analyses to various audiences, including executive leadership and the board of directors.
• Drive key transformative programs, such as the Long Term Plan and Integrated Strategic/Financial Annual Plan.
• Facilitate communication and collaboration between finance and cross-functional teams to achieve common goals.
• Oversee and enhance the Invoice to Cash process, managing the collections team and ensuring they meet targets.
• Develop and maintain relationships with key customers, ensuring their needs are met and issues are resolved effectively.
• Identify and implement process improvements to increase efficiency within the Invoice to Cash workflow.
• Ensure compliance with company policies and regulations during the execution of the new invoice to cash process.
• Continuously monitor and improve collections strategies by benchmarking against industry best practices.

 

What We're Looking for on Your Resume

• 10+ years of experience in collections or a related field with a strong understanding of collection strategies and best practices.
• Proven project management skills with a track record of driving successful cross-functional outcomes.
• Exceptional communication abilities, demonstrated by a strong executive presence and the ability to influence at all levels of the organization.
• Experience in developing and managing strategic initiatives that drive measurable improvements in financial performance.
• A demonstrated history of leading and managing high-performing teams, including coaching and motivating team members.

 

What You Should Know About This Team

The Finance Operations and Invoice to Cash team at Qualtrics plays a vital role in ensuring the organization’s financial health and efficiency. Here’s what you should know about this dynamic team and the typical roles involved:

• Collaborative Environment: The team is composed of finance professionals who are dedicated to optimizing processes and driving efficiency across the organization. Collaboration is key, as team members work closely together and across departments to achieve shared goals.

• Diverse Expertise: The team brings together a diverse set of skills and experiences. Members typically have backgrounds in finance, accounting, project management, and customer service, allowing for a well-rounded approach to managing financial operations and the QTC process.

• Focus on Innovation: As part of a high-growth company, the team is continually looking for ways to innovate and improve existing processes. This includes implementing new technologies, adopting best practices, and benchmarking against industry standards to ensure efficiency and effectiveness.

• Customer-Centric Approach: A strong focus is placed on customer satisfaction throughout the Invoice to Cash process. Team members work diligently to maintain positive relationships with clients, ensuring their needs are met in a timely manner while resolving any challenges that arise.

• Opportunities for Growth: Team members are encouraged to take ownership of their projects and professional development. The dynamic environment provides numerous opportunities to lead initiatives, develop leadership skills, and contribute to the strategic direction of the finance function.

• Performance-Driven Culture: The team operates in a high-performance culture where key performance indicators (KPIs) are established, tracked, and reviewed regularly. This culture fosters accountability and focuses on continuous improvement, allowing the team to adapt quickly to changing business environments.

 

Our Team's Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical - employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• Free lunches in the office
• Gym onsite

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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