Business Analyst - Data Analytics (Onsite)

Join Rackspace on a major, strategic data transformation initiative for a key client. This project aims to modernize the client's data landscape, enabling enhanced reporting, analytics, and data-driven decision-making across their passenger and cargo operations. You will play a crucial role in understanding the client's business processes, data sources, and requirements to shape the future-state data platform.

Work location: This role requires an onsite commitment of 3-4 days a week in New York.

Position Summary:

We are seeking a highly motivated and experienced Business Analyst (BA) to act as a critical liaison between our airline client and the Rackspace technical delivery team. The BA will be responsible for eliciting, analyzing, validating, and documenting business requirements related to data ingestion, processing, storage, reporting, and analytics. This role requires a strong understanding of business analysis principles, data concepts, and the ability to quickly grasp the nuances of airline operations (both passenger and cargo) and their supporting systems.

• Collaborate closely with client stakeholders across various departments (FlightOps, CargoOps, TechOps, Crew Management) to understand their business processes, pain points, and data needs.
• Conduct workshops, interviews, and document analysis to elicit detailed functional and non-functional requirements for the data platform.
• Analyze data originating from diverse source systems including, but not limited to: AIMS, CargoSpot, TRAX, RampView, CMS, Sable, Ceridian, Salesforce, JDE, Skymetrix, Harts/Carts, USBank, and Invoice Works.
• Translate business needs into clear, concise, and actionable requirements documentation (e.g., user stories, use cases, business process models, data mapping specifications). 

• Analyze source system data structures and data relationships relevant to business requirements.
• Define business rules for data transformation, data quality, and data validation.
• Develop detailed source-to-target data mapping specifications in collaboration with data architects and engineers.
• Define requirements for reporting, dashboards, and analytical use cases, identifying key metrics and KPIs.
• Contribute to the definition of data governance policies and procedures from a business perspective.

•  Serve as the primary bridge between the airline client's business users and the Rackspace technical team (Data Engineers, Data Architects).
• Clearly articulate business requirements and context to the technical team and translate technical considerations back to the business stakeholders.
• Facilitate effective communication and collaboration sessions.

•  Create and maintain comprehensive requirements documentation throughout the project.
• Develop process flow diagrams (As-Is and To-Be) to visualize data flows.
• Assist in the creation of test cases and scenarios.
• Support User Acceptance Testing (UAT) by clarifying requirements and validating results against business needs.
• Support project management activities, including scope management and change request analysis.

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst, with a proven track record on data-centric projects (e.g., Data Warehousing, Business Intelligence, Data Analytics, Data Migration, Data Platform implementation).
• Strong analytical and problem-solving skills with the ability to understand complex business processes and data landscapes.
• Excellent requirements elicitation techniques (interviews, workshops, surveys, document analysis).
• Proficiency in creating standard BA artifacts (BRDs, User Stories, Use Cases, Process Flows, Data Mapping).
• Exceptional communication (written and verbal), presentation, and interpersonal skills.
• Experience working directly with business stakeholders at various levels.
• Ability to manage ambiguity and work effectively in a fast-paced, client-facing environment.
• Understanding of data modeling principles. 

•  Experience working within the Airline or Aviation industry (knowledge of passenger operations, cargo operations, MRO, flight scheduling, crew management is a significant plus).
• Specific experience analyzing data from or integrating with systems like AIMS, CargoSpot, TRAX, or similar aviation-specific software.
• Proficiency in SQL for data analysis and querying.
• Familiarity with Agile/Scrum methodologies.
• Experience with BI and data visualization tools like Tableau
• CBAP or similar Business Analysis certification. 

• Highly analytical and detail-oriented.
• Proactive and self-motivated.
• Excellent listener.
• Strong collaborator and team player.
• Adaptable and able to learn quickly.
• Client-focused mindset

• This role is not sponsorship eligible
• Candidates need to be legally allowed to work in the US for any employer

• White Plains, NYC

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

·       The anticipated starting pay range for Colorado is: $ 136,600 - $ 182,100

·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 149,500 - $199,300

·       The anticipated starting pay range for California, New York City and Washington is: $ 163,900 - $ 218,500

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.