Process Engineer I

Executes routine operational process methods, runbooks, and procedures. Assists in improvements. Gathers and organizes documentation for process mapping across working groups. Works closely with Product Organization to drive process improvement.

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.

• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.

• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.

• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.

• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
• Works as team member in business process methods, runbooks, and procedures. Assists to implement basic improvements. Prepares extensive written documents, process work flow diagrams, and business requirements.

• High School Diploma or regional equivalent required

• Bachelor's Degree required, preferably in field related to role.

• Client/Customer Service

• Coaching/Counseling
• Equipment Tracking Management
• Network Device Naming Schemes
• Network Rack Patch-Panel Design
• Network Service Monitoring Systems
• Process Improvement
• Qualitative/Quantitative Research
• Script Maintenance
• Software Installation
• Technical Acumen
• Technical Support
• Technical Writing Skills

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information applies only to individuals working in these states. 

The anticipated starting pay range for Colorado is: $50,500 - $74,030.

The anticipated starting pay range for Hawaii and New York (not including NYC) is: $53,600 - $78,650.

The anticipated starting pay range for California, New York City and Washington is: $58,800 - $86,240.

Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.

These discretionary payments are based on company and/or individual performance, and may change at any time.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. 

Information on benefits offered is here.

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