customer care executive

Raphyn Outsourcing Pvt Ltd is seeking a dedicated and motivated Customer Care Executive to join our dynamic team in the telecommunications industry. As a Customer Care Executive, you will play a vital role in providing exceptional support and assistance to our valued customers. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and offering solutions that meet their telecommunications needs. You will be the first point of contact for our customers, whether through phone calls, emails, or chat support, and therefore, it is crucial to possess excellent communication skills and a friendly demeanor. In this role, you will gain valuable experience in handling diverse customer scenarios while working in a fast-paced environment that encourages personal and professional growth. Raphyn Outsourcing Pvt Ltd prides itself on fostering a collaborative and rewarding workplace where employees can thrive. If you are passionate about customer service and eager to contribute to a company that values innovation and excellence, we would love to hear from you. Join us in making a positive impact in the telecommunications sector and help us provide the highest level of service to our customers.

Responsibilities

• Handle customer inquiries and provide timely and accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently to ensure a satisfactory experience.
• Maintain detailed records of customer interactions and transactions in the company database.
• Educate customers on the features and benefits of our telecommunications services and products.
• Collaborate with team members to improve customer service processes and enhance overall customer experience.
• Stay updated on company products, services, and policies to provide the most relevant support to customers.
• Ensure compliance with company policies and procedures while delivering outstanding customer service.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in a customer service role, preferably in the telecommunications industry.
• Excellent verbal and written communication skills to engage with customers effectively.
• Strong problem-solving capabilities and the ability to think critically under pressure.
• Familiarity with customer service software and tools, along with basic computer skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A positive attitude, empathy, and a commitment to providing exceptional customer service.

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