Dispatch Coordinator | Work from home, Dayshift, Thursday to Monday

• Respond to 15–20 inbound calls per hour from customers, drivers, insurers, and police.
• Allocate and dispatch jobs to available tow truck drivers quickly and accurately.
• Use Linksoft Tow Manager to manage job assignments and updates.
• Answer driver queries regarding payments, locations, and pick-up details.
• Handle quote and invoice preparation for completed jobs.
• Respond to pricing and job verification requests.
• Provide timely updates and information to insurers and police as required.
• Verify job details and pricing before final submission.
• Deliver excellent phone-based customer service, especially during quiet periods.
• Maintain clear records of calls, dispatches, and job statuses.
• Support General Manager with reporting and any additional administrative tasks.
• Other role-specific duties as they arise.

• Bachelor’s degree in Business, Logistics, Communications, or a related field.
• At least 2 years of experience in admin, logistics, dispatch, or customer service is highly regarded.
• Excellent verbal and written communication skills — clear, professional, and responsive is a must.
• Strong phone presence and ability to manage multiple conversations calmly under pressure.
• Well-organised with high attention to detail and time sensitivity.
• Tech-literate; confident learning new tools.
• Ability to work independently during peak periods and collaborate as part of a team.

As a Twoconnect employee, you get to enjoy the following: 

• Work from home 
• HMO with 1 free dependent
• Shift (daylight savings will be applied):
• Thursday, Friday, Monday: 12:00 PM – 9:00 PM
• Saturday & Sunday: 9:00 AM – 6:00 PM
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers who look after your development