Associate Director, UX

RAPP Dallas is looking for an Associate Director, UX to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

As an Associate Director of UX you will be responsible for leading UX Design and research on our top client accounts. You will lead in the transformation of our experience requirements into beautiful experience maps, journeys, flows, wireframes and prototypes. You’ll design and lead user testing research to optimize these experiences. You will work closely with experience planners, creative, and copy teams to see experiences through to the finish line. You’ll be a trusted advisor to the clients, agency partners and our internal team to help realize our UX goals and overall vision.

YOUR RESPONSIBILITIES:

• Leading UX design best practices and conducting user research
• Work with business units to understand the objectives.
• Help guide discovery sessions.
• Help build and maintain early UX documents like personas and journey maps.
• Facilitate design thinking collaboration sessions.
• Collaborate with technology and creative teams to understand feasibility and brand alignment requirements.
• Design and iterate on unbelievably cool experiences.
• Annotate, validate and present defensible cases for the choices you’ve made to team and clients.
• Create and manage enterprise-level component design libraries as well as clickable proptotypes using Figma for ideation, solutioning, user testing and development.

PREFERRED SKILLS:

• Bachelor’s degree
• 6+ years of UX/IA experience. Interactive agency experience strongly desired.
• Strong experience in user testing research (test design, test moderation, creating and presenting test results).
• Beneficial to have supervisory or leadership experience.
• Experience using leading user testing moderated & unmoderated platforms for research.
• Produce effective wireframes, design mock-ups, and prototypes to communicate ideas to others.
• Understanding of the types of experiences that are made possible by current digital technologies.
• Knowledge of cross-browser, cross-platform, cross-device implementation techniques. As well as cross-channel UX experience (email, text, web, mobile app, etc).
• Strong experience with design libraries (delopment and management of components at an Enterprise level).
• Strong expertise in Figma crafting UX deliverables.
• Experience supporting user usability testing integration. Beneficial to have experience creating and/or moderating user testing.
• A strong UX portfolio showcasing impactful case studies.
• The ability to walk your team and clients through your findings and recommendations.
• The ability to facilitate cross-functional collaboration and group-think sessions.
• A team player with excellent attention to detail.
• An understanding of a variety of technology frameworks, usability heuristics and design trends.
• Strong understanding of emerging AI technologies that impact UX design and research.
• Beneficial to have financial institutions, pharma and/or automotive client experience.
• Beneficial to have experience leading offshore resources.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $98,000 - $115,000. This range is specific to Dallas and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.