Veterinary Receptionist

Rea Road Animal Hospital is hiring full time Veterinary Receptionists to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.

 Salary: $17.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Four – 10-hour shifts, Monday through Friday, 6:50 AM to 6:00 PM; Alternate Saturdays, 8:00 AM to 12:00 PM.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Rea Road Animal Hospital

Since 1999, Rea Road Animal Hospital has been dedicated to providing exceptional veterinary care to the dogs and cats of Charlotte and Ballantyne, North Carolina. Under the leadership of Dr. Blair Smith, our hospital has grown to offer a full range of services, from advanced procedures like laser therapy and ACL repair to comprehensive preventative wellness care.

As a Fear Free Certified hospital, we prioritize your pet’s emotional well-being, using gentle handling and positive reinforcement to create a stress-free experience. Our core values—compassion, excellence, integrity, and community—guide everything we do, ensuring pets receive the highest quality care in a welcoming environment.

Beyond veterinary services, we are committed to giving back through community initiatives, partnering with local students, supporting rescues, and caring for service dogs. At Rea Road Animal Hospital, we strive to keep pets happy, healthy, and thriving.