Customer Success Manager, Marketplace Italy (m/f/d)

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.

About the role:

Be in the center of it, not just part of it! As Customer Success Manager, Marketplace Italy(m/f/d), you will lead our sellers to success and play a key role in the establishment, development and growth of our company.

About your tasks:

• You are part of the central platform team and significantly drive the marketplace activities within Shop Apotheke Europe in the Italian market.
• You are constantly in touch with your partners and develop strategies to support and optimize their performance.
• You are the first point of contact for your partners in case of questions
• You create regular analyses based on all relevant KPIs to ensure that targets are achieved
• You monitor and continuously improve partner satisfaction and the customer experience
• You have a good sense for new market developments and point out possible market opportunities to the partner

About you:

• You have a successfully completed degree in economics, marketing or e-commerce and / or a comparable professional qualification
• You have experience in the marketplace or e-commerce sector
• You have strategic thinking skills and ideally experience in the health sector
• You have very good time management skills
• You enjoy working with data
• You are willing to take on responsibility and are enthusiastic about marketplaces
• You are a good communicator and maintain relationships with internal and external stakeholders
• You have fluent Italian and English communication and negotiation skills
• Good German language skills complement your profile

About your benefits:

In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:

• Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.
• Mental Health: Get quick and professional help from psychologists of Likeminded if you feel overwhelmed in private or professional life. Anonymous and free of charge. 
• Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
• Mobility: We provide our employees with a fully costed Deutschland Ticket which can be used at any time. Click here to learn more.