Auto Sales Assistant

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

Why work for Redwood Credit Union?

•         37th largest credit union in the U.S. and the largest financial institution based in the North Bay

•         Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

•         Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•         Recognized by Forbes as one of “America’s Best Small Employers 2023" 

•         Voted Best Places to Work in the North Bay 19 years in a row

•         World-class Employee Engagement scores

•         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•         Industry leading Net Promoter Scores across the U.S.                                                                                                                                                                                                                                                

Join us and discover why you'll love working at Redwood Credit Union! 

Redwood Credit Union is looking for a talented Auto Sales Assistant who will performs a wide variety of semi- routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle.

Essential Functions

Customer Service

• Greet Members and answers incoming telephone calls.

• Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles.

Clerical Support

• Assist Auto Sales Manager with completion of monthly reports and other tasks as needed.

• Controls, creates, and submits invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles.

• Print checks and maintain records for vendor payments.

• Ensure the immediate collection of sales proceeds on each vehicle sold.

• Work closely with the Accounting Department to maintain RCUAS account balances.

• Assemble paperwork on Repossessed vehicles.

• Maintain inventory lists for each credit union’s repossessed vehicles.

• Determines appropriate location for repossessed units and schedules the transportation of the unit.

• Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties.

• Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles.

• File Insurance claims on repossessed vehicles, when available.

• Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles.

• Organize, schedule and transport repossessed vehicles for reconditioning.

• Establishes and maintains a professional relationship with auction, wholesale, and consignment partners.

• Establishes grade and floor pricing for units at auction.

• Partners with Auto Advisors to ensure sales paperwork is complete and organized.

• Complete and release DMV titles.

• Prepare and file DMV ‘Report of Sale’ within 5 days of sale.

• Ensure maximum flexibility to assist in a variety of functions as necessary. Perform vehicle inspections on vehicles including repos, inventory units & others as needed.

• Assist in directing & tracking the reconditioning, detailing & website marketing of inventory.

• Ability to drive cars to mechanics, detail vendors and other reconditioning vendors.

• Ability to move cars around and organize the dealership lot.

Auto Sales

• Sell vehicles displayed on the auto buying lot.

• Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.

• Prepare paperwork for the sale of the vehicle and loan.

• Research and solve member problems and complaints in an accurate and timely manner.

• Perform all functions in a security conscientious manner.

Other Functions

• Implements new CUSO/credit union related products and services with other employees of RCU Auto Services.

• Provides feedback on marketing efforts.

• Visits branches/departments to promote the auto buying center.

• Knowledge of automobile loans.
• Knowledge of selling automobiles and/or other vehicles
• Knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).
• Excellent service skills.
• Skill in the operation of computers, printers, and modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to process vehicle sales paperwork.
• Ability to collect trade-in titling documents and loan payoff information.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to work weekends.
• Ability to complete and submit DMV paperwork.
• Ability to work with other credit unions on assimilating repossessed inventory.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.

• Ability to qualify for DMV Salesperson License.
• Ability to maintain a valid California Driver’s License.
• Ability to maintain a Notary certification.
• Ability to maintain insurance under RCU Auto Services insurance policy.

• Ability to lift 20 pounds.
• Ability to bend, stoop, sit, walk, twist, and turn.
• Ability to use a computer keyboard and calculator.
• Work environment is a combination of indoors and outdoors.

The ideal candidate has a combination of education and experience equivalent to a high school diploma and two years of clerical and customer contact experience with general knowledge of knowledge or dealership desirable.

Base salary range is $23.02 to 30.33 hourly commission structure.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

•  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

•  RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer