CRM Associate

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. 

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone. 

We are looking for a proactive and detail-oriented CRM Associate to join our dynamic team. In this role, you will work closely with the Sales Operations team and be instrumental in managing customer relationships, enhancing customer satisfaction, and ensuring efficient use of our CRM system. You should be adept at using CRM tools and have a strategic mindset with strong communication skills. 

• Analyse the current sales process and identify areas for improvement and optimization. 

• Develop and implement strategies to streamline the sales process and enhance sales productivity. 

• Collaborate with cross-functional teams, including sales, marketing, and IT, to ensure alignment and integration of sales processes with overall business objectives. 

• Manage and optimize the CRM system to support sales operations and drive data-driven decision-making. 

• Lead the selection, implementation, and integration of sales technology solutions to enhance sales effectiveness. 

• Provide training and support to sales teams on sales processes, tools, and systems. 

• Continuously monitor and evaluate the effectiveness of sales processes and technology solutions, adjusting as needed to drive continuous improvement. 

• Stay abreast of industry trends and best practices in sales operations and technology to inform strategic decision-making.

• Bachelor's degree in business administration, sales, marketing, or related field. 
• At least 2 years of experience in B2B sales operations or a related role. 
• Proven track record of successfully revamping sales processes and driving sales productivity improvements. 
• Extensive experience with CRM systems, particularly Zoho, Salesforce, HubSpot, Dynamics, etc. 
• Experience with prospecting and sales productivity platforms like - LinkedIn Sales Navigator, Lusha, Apollo, Outreach, SalesLoft, HighSpot, Chilli-piper, Tableau etc. 
• Strong analytical skills with the ability to analyse data, identify trends, and make data-driven recommendations. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. 
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. 
• Detail-oriented with a focus on accuracy and quality.  

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment
  Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits
  We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.