Application Support Manager - job 2 of 3

Job Summary

A company is looking for a Manager, Application Support.

Key Responsibilities

• Manage helpdesk functions and oversee application support staff
• Perform issue escalation, incident management, and reporting for senior leadership
• Recommend improvements to workflow, processes, or policies related to IT Service Management

Required Qualifications

• Experience in managing application support or helpdesk functions
• Strong knowledge of IT Service Management principles
• Technical expertise to resolve or triage incoming issues
• Ability to drive issue resolution and reduce resolution times
• Experience in a customer-facing role