BDC Service Coordinator

Job Summary

A company is looking for a BDC Service Coordinator to manage customer service appointments at automotive dealerships.

Key Responsibilities

• Manage inbound and outbound communications with customers to schedule service appointments
• Listen to customer inquiries to determine service needs and schedule appointments accurately
• Utilize the myKaarma scheduling system and maintain customer relationships

Required Qualifications

• High School Diploma or equivalent; customer service experience is a plus
• Exceptional phone etiquette and engaging demeanor
• Demonstrated excellence in customer service
• Strong listening skills to accurately address customer needs
• Proficiency in computer systems and ability to learn new software quickly