Bilingual Healthcare Customer Service Representative

Job Summary

A company is looking for a Bilingual Healthcare Customer Service Representative Remote Florida.

Key Responsibilities

• Answer telephones and respond to basic customer questions or forward to appropriate personnel
• Develop and implement insurance and healthcare policies in accordance with laws and investigate claims
• Process calls to meet service level agreements and document inquiries and results accurately

Required Qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Ability to understand team roles and consult with appropriate stakeholders