Business to Business Collections Specialist – Remote in Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1 Optum Circle Eden Prairie, MN, 55344.

We offer 1 week of on-the-job training. The hours of training will be aligned with your schedule. Training will be conducted onsite for the first week of training.

If you are located in Eden Prairie, MN you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities
• Collect on past due customer invoices.
• Communicate professionally with customers to ensure invoices are paid as soon as possible.
• Review and analyze reasons for customer past due invoices.
• Communicate internally to resolve reasons for not payment (Billing, Client Management, etc.)
• Work with Cash Applications/Billing/Client Management
• Research and resolve collections problems and discrepancies
• Reconcile payment application to ensure aligns with customer’s payment application instructions
• Effectively communicate with internal business users and customers
• Provide aging reports and other data requested to business users
• This individual should perform required tasks independently and seek support from manager for clarity as needed, as well as contribute in a team environment
• Work within the SLA’s for the department.
• Monitor internal & external mailboxes during hours required to be staffed by AR Solutions Team
• Provide backup as needed to AR Solutions Team members
• Train team members on your area of expertise (collection portfolios)
• Resolving disputes
• Maintaining accurate records of collection efforts.
• Collaborating with billing, cash application, sales, finance, and legal teams.
• Preparing reports on collection status and risk exposure.

Additional Responsibilities
• Identifies process improvements within existing collections platforms and processes
• Assist with the maintenance of collection procedures
• Document and maintain appropriate internal controls
• Drive for improvements in customer satisfaction by professionally escalating issues
• Suggest process improvements to manager
• Update Manager on business specific process changes that would impact procedural documents and assistance with changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications
• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of Business-to-Business Collection experience
• Experience in a metric driven environment
• Experience in collections, primarily through phone and email communication
• Payment Reconciliation experience
• Microsoft Excel user at an intermediate level (Pivot Tables, Sorting Data, and Reconciling experience)
• Ability to work onsite two times per month at 1 Optum Circle Eden Prairie, MN, 55344, with flexibility to work onsite full time for the first week of training
• Ability to work full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications
• GetPaid or PeopleSoft Collection Software experience
• Collection Software tool experience
• Accounting Software experience
• Experience in large scale ERP environment
• Prior experience working in a global organization
• Accounting Bad Debt Reserve Knowledge

Telecommuting Requirements
• Reside within 2 hours from Eden Prairie, MN, 55344
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills
• Solid negotiation, problem solving and resolution skills
• Excellent communication skills with a diverse population
• Quick learning agility, resourceful, self – motivated, and works independently
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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