Client Success Operations Lead

Job Summary

A company is looking for a Client Success Operations Lead who will oversee and manage internal department functions.

Key Responsibilities:

• Supports the Client Success team by ensuring process and knowledge management best practices are implemented and improved
• Develops relationships with key functional areas and leads cross-team initiatives to completion
• Manages core Client Success functions including client report delivery, inquiry management, and SOP oversight

Required Qualifications:

• A minimum of 3-5 years' experience in client success, sales operations, account management, or project management
• Bachelor's degree required
• Must be proficient in Outlook, Excel, Word, and PowerPoint
• Positive reputation and credibility among peers in building and maintaining relationships
• Experience with health plan client operations is preferable