Front Desk Liaison

Looking for an upbeat, high energy, friendly, reliable, hardworking, professional for a fast-growing Interventional Pain Management and Orthopedic Specialist Clinic.

Your job duties are but not limited to:
• Perform all End of Day operations as they pertain to front office
• All administrative duties (copy, fax, scan, etc)
• Ensure patient waiting area, exam rooms and restrooms are maintained
• Enter data into patient’s electronic record (eClinicalWorks)
• Scan and index documents accurately to patient’s electronic medical records
• Maintain patient confidentiality and follow all HIPAA requirements
• Request medical/cardiac/blood clearances and follow-up on pending requests
• Call and confirm patient appointments for all locations
• Greet patients in a pleasant and professional manner
• Check in/out patients, collect copays and co-insurance as directed
• Collections of previous outstanding balances when directed
• Process new patient referrals
• Schedule patient office appointments and procedures
• Schedule procedures at ASC and hospitals
• Answer incoming telephone calls and make outbound telephone calls as necessary
• Check phone, fax and email messages and respond accordingly
• Possess a thorough understanding of insurance and perform verification of patient’s insurance eligibility
• Assist with clinical flow to ensure timely visit
• Scan and assign labs and diagnostic imaging
• Input PCP, referring provider and pharmacies
• All other duties as assigned

The above specified tasks may not be the only duties assigned. Employees will be required to carry out any other job-related instructions requested by their supervisor, subject to reasonable accommodations.

Job Type: Full-time

Pay: depending on experience

Benefits:
• Health, dental and vision insurance
• PTO / Sick days

Schedule:
• Monday through Friday

Education:
• High school diploma or GED equivalent. (Preferred)

Experience:
• Medical Office experience (Required)
• Minimum of 2 years medical receptionist experience. (Required)
• Medical Assistant (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Answering multiple phone lines
• Must have excellent customer service orientation
• Must have strong TEAM orientation
• EMR – eClinical Works experience (Preferred)

Work Location:
• Must be willing to travel to other clinic locations to cover when needed: Riverview, Tampa, Pinellas Park, Trinity, and Lutz

Work Remotely:
• No

Behaviors:
• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Ability to prioritize and multitask for maximum efficiency.
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail

Bilingual (English/Spanish): Strongly Preferred

You are the right person if you are outgoing, reliable, and highly organized, with excellent communication and computer skills, with a positive and compassionate attitude. Many of our patients are in pain and need the right type of person, who does NOT take things personally and can be understanding yet firm. If you meet the requirements listed above, please submit an updated resume that shows your experience. There is always room for growth!

Job Type: Full-time

Pay: $16.00 – $19.00 per hour

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• Monday to Friday

Work Location: In person