Community Health Worker/Parent Educator

ABOUT US:

Volunteers of America Southwest’s (VOASW) Healthy Start (HS) program seeks to improve the well-being of mothers who are expecting or have just given birth and their partners through the delivery of individualized case management and care coordination. The HS program assesses the need of all individuals and families enrolled in the program and connects them with services and resources most appropriate for them. Through the delivery of these services, we hope every member can improve their quality of life, establish a support system and develop healthy living choices. The Community Health Worker/Parent Educator is the primary point of contact for Healthy Start enrollees and directly provides care management and care coordination services. Community Health Workers/Parent Educators are responsible for completing comprehensive assessments, establishing care plans, coordinating services and referrals and providing education and parenting support to help improve pregnancy and birth outcomes.

CLASSIFICATION SUMMARY:

Under the direct supervision of the Program Director, the Community Health Worker/Parent Group Educator will perform data collection through telephone and in-person interviews and data entry for assigned caseload and group facilitation with partner agencies in providing maternal health education to targeted populations under the Healthy Start contract.

ESSENTIAL DUTIES AND RESPONSIBILITES:
• Meet with community agencies which serve the target population in maternal health to identify eligible clients for enrollment and services.
• Coordinate monthly community sessions with identified partners to ensure target population is provided with essential services, information and referrals as needed or requested.
• Outreach to no fewer than 25 fathers per year and provide supportive services.
• Outreach to no fewer than 150 target population as verified by community sign in sheets for educational services.
• Document and report all groups held including names, addresses, age, pregnancy status, and email/phone contact.
• Follow up via phone/email to provide requested information and document all interactions.
• Engage and enroll clients successfully in healthy start program no fewer than 175 per year.
• Assists clients with identifying and establishing relationships with community support.
• Provide needed services through referrals and follow up on progress.
• Update clients’ file in Welligent with all contacts made with clients and other service providers regarding clients within 48 hours of contact.
• Maintain professional relationships with other service providers.
• Complete additional tasks and reports as requested by supervisor.

REQUIRED CREDENTIALS, ABILITIES AND EXPERIENCE:
• Effective group facilitation, community networking and telephone interviewing/customer service work experience. Bachelor’s degree desired but may substitute experience for education. Five years direct experience in lieu of bachelor’s degree.
• Valid California driver’s license
• Must have sufficient knowledge and understanding of the substance use disorder population.