Customer Accounts Rep I

Employee in this position receives moderate supervision from the Customer Accounts Supervisor.

Operates data entry terminals and software reports, in preparing water, electric, gas, sewer, and refuse billing and all CNS services. Also maintains customer records.

Checks and investigates accounts for any errors that may be on special report prior to being billed.

Insures that all final bills are verified, sorted and distributed. The Final Bill process is completed on a weekly basis and each clerk is assigned on a monthly rotating basis.

Handles the various work orders related to the cycle assigned to keep accounts updated.

Responsible for sending out service orders for verification prior to billing cycle.

Receives billing complaints from utility customers. Handles same and prepares complaint listing for meter verification.

Adds new service customers and closes out any old customers.

Maintains monthly checks and balances with customers set up on budget billing and special contracts.

Assists with Dispatching work orders to service technicians and answer inspection calls.

Communicates with various departments related to customer accounts questions or concerns.

Completes monthly rotated assigned tasks to update special billing reports such as General ledger and Adjustments.