Customer Care Specialist - job 2 of 5

Job Summary

A company is looking for a Customer Care Specialist II.

Key Responsibilities

• Respond to customer requests via inbound calls and support ticketing systems
• Provide Tier 1 support, troubleshooting, and resolving standard issues with customer configurations and software
• Document customer inquiries and follow up to ensure high satisfaction levels

Required Qualifications

• High School Diploma/GED and 3 years' experience in a related field, or equivalent combination of education and experience
• Strong technical skills, including proficiency in Microsoft Office and CRM software
• Automotive industry software support experience preferred
• Contact Center Operations experience preferred
• Ability to work any shift during business hours, including weekends