Customer Care Team Member

Job Summary

A company is looking for a Customer Care Team Member.

Key Responsibilities

• Handle customer service, technical support, billing, retention, and product inquiries with empathy
• Document inquiries, troubleshooting steps, and resolutions clearly
• Guide customers through troubleshooting processes using web-based tools

Required Qualifications

• Must reside in specified states (AR, FL, GA, IL, KS, NH, OH, TN, TX, PA, VA)
• Personal Windows 10 Operating System required with webcam and USB headset
• High school diploma or equivalent
• Ability to work flexible shifts based on business needs
• Familiarity with troubleshooting various devices and applications