Customer Communications Manager

Job Summary

A company is looking for a Customer Communications Manager II.

Key Responsibilities

• Plan, draft, and execute customer communications supporting the scaled Customer Success journey
• Tailor content based on customer segments, behavioral triggers, and lifecycle stages
• Collaborate cross-functionally to gather insights and validate messaging

Required Qualifications

• Bachelor's degree in Communications, Marketing, Business, or related discipline
• 3+ years of experience in customer communications, content marketing, or lifecycle marketing
• Demonstrated success in delivering structured, customer-facing communications at scale
• Experience with communication tools such as Salesforce Marketing Cloud, HubSpot, and CMS platforms
• Comfort working in an evolving, fast-paced environment