Customer Implementation Manager

Job Summary

A company is looking for a Customer Implementation Manager to oversee the implementation process for new clients.

Key Responsibilities

• Lead end-to-end implementation of the platform for new customers, ensuring successful program launch
• Act as the primary liaison between customers and internal teams to facilitate a seamless implementation experience
• Conduct needs assessments and develop detailed project plans to track progress and manage deliverables throughout the implementation lifecycle

Required Qualifications

• 2-5 years of experience in project management, customer success, or a related role
• Strong project management skills with the ability to manage multiple tasks and responsibilities
• Demonstrated capability to manage projects from inception to completion
• Experience working collaboratively across client organizations
• Solutions-oriented mindset with a focus on accountability for results