Customer Service Group Lead

Customer Service Group Lead

Location: Fort Lauderdale, FL

Our client, in the Industrial Manufacturing Industry is seeking a Customer Service Lead to join their team. As a Customer Service Lead you will be responsible for leading customer service and ensuring the deliver high-quality customer service and order management. The ideal candidate will have prior experience in a Leadership position, strong Customer Service focused skills, and Efficiency.

What’s in it for you?
• Work from home!
• Pay Rate $62 – 70K per year.
• Shift: Monday to Friday from 8 am to 5pm
• Good Healthcare benefits
• Medical, dental, vision
• 401K
• Paid vacation
• Company paid holidays
• Professional advancement opportunities, and more!

What will you be doing?
• Respond to customer inquires by phone, email, or chat.
• Provide accurate product or service information, address any questions or concerns.
• Resolve escalated customer complaints and issues in a timely and professional manner.
• Analyze customer feedback and identify opportunities for improvement.
• Track key performance indicators (KPI’s for customer satisfaction.
• Order Management – process orders, changes, and cancellations. Track and update customers on the status of their orders and requests. Monitor shipping conditions and routing for accuracy.

What do you bring?
• Bachelor’s Degree in relevant field.
• Proven experience in a customer service role.
• Strong communication: verbal and written.
• Ability to handle difficult customer interactions with professionalism and empathy.
• Strong understanding of order management systems and ERP software (e.g., SAP).
• Proficient with MS Excel and MS Outlook.
• Prior leadership or supervisory experience preferred.

Are you Interested?

Stop your job search and apply today!

Job Type: Full-time

Pay: $62,000.00 – $70,000.00 per year

Benefits:
• 401(k)
• Health insurance
• Life insurance
• Paid time off

Application Question(s):
• Do you have over 2 years of lead experience in a product manufacturing company?

Education:
• Bachelor’s (Required)

Experience:
• Microsoft Excel: 4 years (Required)
• Microsoft Outlook: 4 years (Required)

Ability to Commute:
• Fort Lauderdale, FL (Required)

Work Location: Remote