Customer Service Representative – State Farm Agent Team Member - job 4 of 12

Benefits:
• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Training & development

A Message from Deidra Fresquez:
“Before opening my agency, I spent 22 years working on the corporate side of State Farm Insurance, including five years at the corporate office in Bloomington, IL. This experience shaped how I lead my agency today. Having lived in Georgia for 13 years, I’m proud to serve the community I’ve grown to love.

ROLE DESCRIPTION:
As a Customer Service Representative – State Farm Agent Team Member with Deidre Fresquez – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:
• Licensing Requirements: Must obtain Property & Casualty (P&C) license before starting and Life & Health (L&H) license within 30 days of hire.
• Sales Experience: Prior experience in sales preferred, with a proven ability to meet or exceed goals.
• Communication Skills: Strong verbal and written communication skills to engage and educate clients.
• Customer Focus: A commitment to exceptional service and building relationships.
• Tech-Savvy: Proficiency with computer systems, including CRMs and Windows environments.

Why Join Our Team?
You may have an idea of what you want out of your career—purpose, fulfillment, and the potential to earn more. At Deidre Fresquez State Farm, we offer all that and more. You’ll gain expertise in insurance sales while growing professionally in a supportive environment that values your success.