Customer Success Associate - job 2 of 3

Job Summary

A company is looking for a Customer Success Associate, Enterprise.

Key Responsibilities

• Triage and manage client issue submissions, ensuring proper resolution and communication
• Develop and maintain strong client relationships while driving customer satisfaction and retention
• Coach clients on leveraging available resources and assess attrition risk to engage internal resources for mitigation

Required Qualifications, Training, and Education

• Bachelor's degree preferred
• 2 - 3 years of professional experience in healthcare revenue cycle and/or EMR
• Proven ability to influence customers and internal stakeholders
• Experience managing and prioritizing multiple projects
• Basic analytical skills and comfort working with data