Customer Success Representative - job 2 of 7

Job Summary

A company is looking for a Customer Success Representative responsible for ensuring a seamless customer experience for healthcare providers and distributors.

Key Responsibilities

• Build and maintain strong relationships with hospitals, clinics, and distributors to ensure high customer satisfaction
• Support customers with product selection and usage guidelines
• Process and track customer orders, ensuring timely delivery and accurate fulfillment

Required Qualifications

• Associate degree in Business, Healthcare Administration, or similar work experience
• 1-3 years of relevant experience in customer service, sales support, or account management in a medical device or healthcare-related industry
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
• Basic accounting knowledge to support invoicing and payment reconciliation
• Experience with ERP systems is a plus; IFS experience preferred