Customer Success Specialist - job 1 of 3

Job Summary

A company is looking for a Customer Success Specialist for a Meditation and Mental Wellness app.

Key Responsibilities

• Serve as a subject matter expert for Tier 2-level technical issues
• Troubleshoot technical concerns and collaborate with internal teams to document and resolve issues
• Manage escalations and contribute to continuous improvement efforts for workflows and member experience

Required Qualifications

• 2-4 years of experience in customer support or technical support operations
• Experience supporting software or digital platforms
• Familiarity with support tools (e.g., Zendesk, Jira)
• Empathy-driven mindset with a passion for improving user experience
• Ability to thrive in a fast-paced, cross-functional environment