Customer Support Associate Manager

Job Summary

A company is looking for an Associate Manager of Customer Support.

Key Responsibilities

• Manage daily workflow and capacity of Customer Support Specialists, promoting proactive problem-solving
• Act as an escalation point for complex issues while ensuring service recovery and operational efficiency
• Conduct regular one-on-ones, support goal setting, and provide feedback for continuous improvement

Required Qualifications

• 3+ years in customer support or customer success, preferably in healthcare or tech
• 1+ years of experience in supervising or mentoring others, with direct people management preferred
• Familiarity with workforce data management and support metrics
• Comfortable in a fast-paced, high-volume environment with evolving priorities
• Passionate about coaching and developing team members