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Job details

Customer Support Representative - job 3 of 17

Job Summary

A company is looking for a Customer Support Representative to enhance customer satisfaction and retention by providing personalized support.

Key Responsibilities
  • Serve as the first point of contact for customers via chat, email, and phone to troubleshoot concerns
  • Educate customers on product use and develop training materials to maximize their experience
  • Identify customer needs and propose solutions, while tracking requests and reporting software issues
Required Qualifications
  • 1-2 years of experience in a technical customer support role or similar
  • Experience with web and mobile applications for effective troubleshooting
  • Ability to learn quickly and adapt to new features and product updates
  • Curiosity and willingness to take ownership of customer interactions
  • Experience in a SaaS support function is a plus

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 28, 2025

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