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Job details

Customer Support Specialist - job 5 of 50

Job Summary

A company is looking for a Customer Support Specialist to join their customer service team.

Key Responsibilities
  • Serve as the front-line representative of the customer service team, effectively communicating with customers regarding support issues
  • Track and respond to inbound support issues through various communication channels and assess their severity for prioritization
  • Develop product knowledge to assist customers and gather feedback for continuous improvement
Required Qualifications
  • 1+ years of experience in a customer-facing technical/software support role, preferably in a SaaS or enterprise software environment
  • Working knowledge of database concepts and ability to generate troubleshooting SQL queries
  • Experience with customer support tools such as Zendesk or Jira is a plus
  • Ability to work effectively with minimal supervision in a team-oriented environment
  • Strong time management and prioritization skills

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 30, 2025

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