Customer Support Team Lead

Job Summary

A company is looking for a Customer Support & Onboarding Team Lead.

Key Responsibilities

• Oversee and manage a team of customer support and onboarding representatives
• Handle escalated customer complaints and issues
• Collaborate with other departments to ensure a consistent and high-quality customer experience

Required Qualifications

• 3-5 years previous customer-facing experience
• 2 years of leadership experience
• Experience with Salesforce Service Cloud is preferred
• Previous experience in a SaaS environment
• Experience working with healthcare practice management or payment processing solutions is a plus