Training and Quality Supervisor

Job Summary

A company is looking for a Supervisor, Training and Quality.

Key Responsibilities

• Develop and deliver training programs for call center agents
• Lead quality initiatives to monitor agent performance and customer interactions
• Analyze quality trends and report on KPIs to senior leadership

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• 3+ years of experience in a call center environment, with 1+ years in a training or QA supervisory role
• Proven ability to deliver training and conduct performance evaluations
• Strong knowledge of call center technology and QA tools
• Experience with Learning Management Systems (LMS) and e-learning platforms