Application Support Agent - job 1 of 2

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of an Application Support Agent in Netcompany-Intrasoft? 

As an Application Support Agent you will: 

• Manage and track service requests and incidents, ensuring timely updates and user communication.
• Handle user access rights, including account creation, functional mailbox management, and access logs analysis.
• Perform problem and change management, including impact assessments and escalations to Level 2 support.
• Conduct tests and regression analysis for new application releases and improvements.
• Support database-related tasks with basic architecture understanding and maintain operational procedures.
• Collaborate on service improvements through proactive ticketing and participation in impact assessments.
• Ensure compliance with IT security standards and assist in maintaining service-related documentation.

What would make you a fit for the role: 

• Bachelor’s Degree in IT, Computer Science, or a related field.
• Over 2 years of professional experience in application support or a similar IT role.
• Service-oriented mindset with strong multitasking abilities and adaptability to change.
• Proficient with ticketing tools such as ServiceNow and Jira.
• Familiar with EU Institutions IT environments would be an asset.
• Strong understanding of authentication systems (MFA, SSO, TPM), mobile OS (iOS, Android), and API integration.
• Knowledge of IT security principles and basic networking concepts.
• Excellent communication and interpersonal skills.
• Fluency in English is required; knowledge of French is an advantage.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Join Netcompany-Intrasoft Patras' branch, and be part of our 150+ tech enthusiasts team!

#LI-PG1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.