Digital Customer Support Associate

Job Summary

A company is looking for a Digital Customer Support Associate (work from home, shift is 11:30am - 8:00pm Eastern Standard Time).

Key Responsibilities

• Provides telephone, email, and web submission support for customer-facing portals
• Documents inquiries and records incident details in the call ticketing system
• Resolves issues using documented solutions and escalates as necessary

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Minimum of 2 years of relevant experience required
• Experience with troubleshooting and technical support preferred
• Ability to work from home with a high-speed internet connection
• Participation in the creation or update of documentation is expected