Digital Success Account Manager

Job Summary

A company is looking for a Digital Success Account Manager.

Key Responsibilities

• Drive success across a global portfolio of lower-spend customers using various engagement tactics
• Monitor customer health and product usage to identify retention risks and growth opportunities
• Collaborate with internal teams to enhance customer experience and support renewal processes

Required Qualifications

• 1-2 years of experience in a customer-facing or SaaS role
• Familiarity with systems such as Salesforce, ChurnZero, and Tableau
• Experience with tech-touch or digital-first customer support approaches
• Interest in SaaS metrics and customer journey strategies
• Curious and proactive attitude with a strong work ethic