Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Build, lead, and mentor a high-performing Customer Success team
• Develop and execute strategies to drive product adoption, value realization, and customer satisfaction
• Secure customer retention and renewals while collaborating with Sales to identify upsell opportunities

Required Qualifications

• Bachelor's degree or equivalent experience
• 10+ years in a customer success leadership role, with 7+ years in direct people management
• Proven experience in a start-up and/or SaaS environment
• Track record of building and scaling teams, systems, and processes in a rapid-growth setting
• Strong strategic thinking with a passion for customer-centric execution