Field Coordination Specialist

Job Summary

A company is looking for a Field Coordination Specialist to diagnose problems and execute solutions to ensure client uptime targets are met.

Key Responsibilities

• Rapidly respond to and address field technician concerns as they arise
• Manage multiple incoming scheduling requests via software, phone, email, and Slack
• Coordinate with internal and external stakeholders to ensure a world-class customer experience

Required Qualifications

• 2+ years of customer service interaction in a startup environment
• Experience with CRM platforms, specifically Salesforce
• Some college education preferred
• Technical support or equivalent experience
• Willingness to work weekends as required