Incident Response Manager

Job Summary

A company is looking for an Incident Response Engagement Manager.

Key Responsibilities

• Scope and manage incident response engagements, ensuring high-quality deliverables and client satisfaction
• Generate and revise necessary documentation such as Statements of Work and Service Agreements
• Coordinate with internal teams to assign resources and provide regular updates to clients throughout the engagement lifecycle

Required Qualifications

• 6 months to 2 years of project management, technical customer service, or related experience
• General knowledge of the Cyber Incident Response Lifecycle
• Experience in a client-facing role, demonstrating high-level customer service in time-sensitive situations
• Familiarity with various operating systems and common digital artifacts
• Understanding of cyber-attack types and trends