L2 Technical Support Specialist

Job Summary

A company is looking for a Middle L2 Technical Support Specialist for MarTech.

Key Responsibilities

• Handling operational and technical support requests from clients
• Investigating, triaging, and resolving incidents or escalating when needed
• Collaborating with QA, development, and product teams to resolve configuration issues

Required Qualifications

• 1-2 years in technical support, client success, QA, or IT operations
• Experience in a B2B or SaaS company preferred
• Understanding of how web-based systems work (HTTP, APIs, logs, etc.)
• Experience with ticketing systems (e.g., Jira, Zendesk)
• Basic knowledge of databases (ability to run simple SQL queries)