Manager, Client Management

At American Express Global Business Travel, we are looking for an experienced and talented Manager of Client Management to join our team. The ideal candidate is an innovative problem solver with a proven track record of success in client management. The Manager of Client Management will be a crucial part of our client-focused team, responsible for developing and maintaining strong relationships with clients and ensuring the long-term success of our business.The successful candidate should possess excellent communication and organizational skills, be a strong leader and have a thorough understanding of the industry. We are seeking an individual who is highly motivated, results-driven, detail-oriented and able to work independently in a fast-paced environment. This is a fantastic opportunity to join a highly successful team and make a major impact on our business.

Responsibilities:

• Develop and maintain strong relationships with current and potential clients.

• Understand clients’ needs and provide solutions to meet those needs.

• Ensure long-term success of the business through strategic client management.

• Lead client management team and coordinate activities to ensure client satisfaction.

• Analyze client data and use insights to drive successful client strategies.

• Create and manage client contracts and ensure all contractual obligations are met.

• Provide regular reports on client performance and progress.

• Act as a point of contact between clients and other departments.

• Develop and implement innovative strategies for client management.

• Monitor competitor activities and implement strategies to stay ahead of the competition.

• Conduct regular client meetings and provide feedback on performance.

• Identify areas of improvement and develop plans to address them.

American Express Global Business Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.