Marketing Principal, Customer Experience Technology – LTL/Freight

Under minimal supervision, leads, develops and executes strategy for one or more marketing initiatives. We’re building something new and bold. As our Marketing Principal – Customer Experience Technology, you’ll play a pivotal role in standing up a modern, scalable Customer Experience Tools to transform and build the foundation for FedEx Freight.

Essential Functions
• Resolves problems and makes recommendations related to highly complex and interrelated matters and projects.
• Provides expert-level analysis in several marketing disciplines, including computer-generated modeling.
• Recommends project budgets and forecasts anticipated budget spending.
• Leads project activities and consults across multiple project teams, including identification of business requirements needed for impacted systems.
• Coaches others in less senior positions.
• Perform other duties as assigned.

Minimum Education

Master’s Degree/equivalent in marketing, finance, computer science or related business discipline.

Minimum Experience

Five (5) years’ experience in marketing, advertising, sales administration, or related discipline. Experience leading complex and interrelated initiatives in a corporate environment. Directly related advanced degrees may offset experience requirements. Directly related experience may offset degree requirements.

Knowledge, Skills, and Abilities

Knowledge of the broad application of advanced principles, theories, concepts and techniques in marketing disciplines, project management, information analysis and computer-generated modeling.

Excellent human relations and communication/presentation skills.

Advanced organizational, quantitative and analytical skills, including experience in database marketing and computer-generated modeling.

Customer-focused orientation.

Preferred Qualifications: Experience with customer service telphany, call routing, personalized self service tools , leading tech projects, new platform evaluations and integrations. Experience creating differentiation through new digital platforms to drive growth and customer experience improvements across various customer segments throughout a shipment journey. Understanding of LTL customer needs. Strong comms skills, ability to collaborate effectively across technical and non-technical teams.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: US Pay Range: $7,094.23/month – $12,533.14/month

Additional Details: Position will be remote excluding AK, HI and US territories with desired locations in Memphis, TN, or Harrison, AR. Depending on your location, you may be required to work at a FedEx Campus location several times per week. (E27)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].

Applicants have rights under Federal Employment Laws:
• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)