Medicare Sales Specialist (Remote – Telesales)

About the position

The Medicare Sales Specialist position at CVS Health is a remote telesales role focused on educating and assisting existing Medicare members in selecting appropriate coverage options. This role is ideal for motivated individuals who are energetic and empathetic, contributing to a growing business segment within Aetna, CVS Health. The specialist will work on defined campaigns, conduct compliant presentations, and ensure high standards of professionalism and compliance while meeting sales goals and enhancing member satisfaction.

Responsibilities
• Work defined campaigns to assist Aetna Medicare members in finding appropriate coverage options.
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• Conduct compliant presentations throughout the sales process.
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• Acquire new members on available Medicare products via inbound and outbound campaigns.
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• Learn and adapt to new approaches using defined trainings, processes, and scripting.
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• Assess customer needs by utilizing questions and demonstrating superior listening skills during sales presentations.
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• Service existing members and address inquiries related to their product and benefits.
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• Cross-sell applicable products to existing members.
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• Maintain high compliance standards with knowledge of CMS and state regulations.
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• Multitask effectively while interacting with prospects and members via phone.
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• Participate in internal monitoring audits and coaching feedback sessions.
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• Capture relevant information in the Customer Relationship Management (CRM) system.

Requirements
• 1 to 2 years demonstrated sales experience.
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• Active Health insurance license or must obtain within 30 days of hire date or within two attempts.
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• Ability to obtain release if contracted with another firm/carrier (if applicable).
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• Active use of computer for daily job activities.
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• Ability to multi-task while talking on the phone.
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• Excellent communication and listening skills.
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• Self-starter with a positive attitude and ability to manage emotions when dealing with unhappy customers.
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• Adaptable to a fast-paced, high-pressure, achievement-oriented environment.
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• Proficient computer skills and knowledge of Microsoft Office.
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• Must work Central Time hours.

Nice-to-haves
• 1 to 2 years Medicare sales experience.
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• Medicare call center experience.

Benefits
• Medical, dental, and vision benefits.
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• 401(k) retirement savings plan.
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• Employee Stock Purchase Plan.
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• Fully-paid term life insurance plan.
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• Short-term and long-term disability benefits.
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• Well-being programs.
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• Education assistance and free development courses.
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• CVS store discount and discount programs with participating partners.
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• Paid Time Off (PTO) and paid holidays.