Member Services Specialist - job 1 of 2

Job Summary

A company is looking for a Member Services Specialist responsible for providing attentive customer service to clients and assisting members with technical issues.

Key Responsibilities

• Handle incoming calls from members and clients regarding various requests
• Assist members with technical issues related to the website or products and escalate as necessary
• Research and resolve customer issues using internal databases

Required Qualifications

• High school diploma or equivalent required
• Some university or post-secondary education preferred
• At least one year of customer service experience in a call center environment
• Familiarity with cloud-based contact center software is desirable
• Ability to type a minimum of 30 wpm with accuracy