Member Services Supervisor - job 1 of 2

Job Summary

A company is looking for a Member Services Supervisor responsible for managing Member Advocates to ensure exceptional service delivery.

Key Responsibilities

• Oversee day-to-day coaching and management of Member Advocates
• Monitor key performance indicators and address performance issues through coaching and training
• Promote a positive team culture and identify process improvements

Required Qualifications

• High school diploma, GED, or equivalency required; Associate's Degree or some college courses preferred
• Minimum 2 years of experience in a Call Center or Customer Support Center leadership role
• Experience leading contact center teams and managing performance in a high-volume environment
• Prior experience with chat support and leading virtual teams preferred
• Ability to cope with the mental and emotional stress of the position