Outbound Call Center Representative – Remote Work – Must be Resident of Ohio

About the position

Incept Corp is seeking a remote Outbound Call Center Representative who will be responsible for providing exceptional customer service through both inbound and outbound calls. The role involves engaging with customers for various programs, including blood donor recruitment and customer service inquiries. The ideal candidate will reside in Ohio and will be trained on an initial program with opportunities for future transfers to different programs based on performance and client needs.

Responsibilities
• Conduct inbound and outbound calls to schedule appointments for blood donations and provide reminders.
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• Assist customers with inquiries and order processing through inbound calls.
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• Perform outbound calls to previous or current customers to offer additional products of interest.
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• Maintain a positive and professional demeanor while interacting with customers.
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• Demonstrate technical aptitude and resolve any technical issues that may arise during calls.

Requirements
• High school diploma or GED required.
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• Must reside in Ohio.
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• Experience in phone etiquette and customer service preferred.
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• Ability to work in a quiet workspace free of distractions.

Nice-to-haves
• Experience in call center environments.
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• Familiarity with Windows operating systems.

Benefits
• 401(k) matching
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• Flexible schedule
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• Health insurance
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• Paid time off