Overnight Front Desk

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for the hospitality industry, helping to create memorable experiences for our guests.

Responsibilities
• Greet and check in guests upon arrival, ensuring a smooth and efficient process.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Manage reservations and maintain accurate records using hotel management software.
• Provide information about hotel amenities, local attractions, and services available to guests.
• Process payments and maintain cash handling procedures.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with other departments to ensure guest satisfaction throughout their stay.

Skills
• Strong background in hospitality management or related fields is preferred.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent guest relations skills to foster positive interactions and resolve issues effectively.
• Proficient phone etiquette to handle inquiries professionally and efficiently.
• Familiarity with hotel management systems and phone systems is advantageous.
• A solid understanding of hospitality principles within hotel or resort settings.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Join our team as a Front Desk Agent where your contributions will be valued, and your passion for hospitality will shine!

Job Types: Full-time, Part-time, Seasonal

Pay: From $16.00 per hour

Expected hours: 40 per week

Schedule:
• 8 hour shift
• Overnight shift

Ability to Commute:
• Ocean City, MD 21842 (Required)

Ability to Relocate:
• Ocean City, MD 21842: Relocate before starting work (Required)

Work Location: In person